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MOST POPULAR PRE-BUILT REPLIES

Dear Guest,
Please let me thank you for taking the time and effort to post your comments of your recent stay with us.
We are incredibly disappointed to learn that you did not feel attended enough during your recent holiday with us.
Please rest assured that we do take detailed feedback such as yours seriously and take measures in hopes to make sure that this will never occur again in our property.
We do everything possible to provide amazing experiences and everlasting memories to each and every guest However, it appears we fell short of our goal during your visit
Thank you again for the time you spent to sharing this reviews with us for helping us developing the standards our valuable guests expect from us. In renewing my sincere apologies.

We hope that you will consider visiting us again in future.
With kind regards,

Dear Guest,
Thank you so much for choosing us for your holiday and for reviewing our property regarding your recent stay with us.
Please accept our deepest apologies for the less satisfactory experienced you faced.
I’m very sorry to hear that we could not met your expectations during your recent stay with us.
I have personally considered your comments regarding this inconvenience . I regret that your experience did not live up to your expectations. Kindly be informed that we do take detailed feedback such as yours seriously and take measures as this is our best resource to make necessary changes in required areas for maximum guest comfort.
We are doing everything we can to provide our guests with the best hospitality service. I apologize for letting you feel otherwise.
Thank you again for taking the time to post a review and allowing us the opportunity to identify areas of our service standards that may need enhancing. In renewing my sincere apologies.

I look forward to the pleasure of welcoming you back.
With kind regards,

Dear Guest,
I would like to thank you for choosing to stay with us for your holiday and for posting a review further to your stay with us.
I wanted to tell you I’m sorry for the inconveniences you experience.
I’m extremely sorry to know that you were displeased with these aspects of your stay and appreciate the honest feedback.
This is certainly not how we would like you to remember your stay experience to be. Kindly be informed that these concerns have been brought up and discussed with our team and we will work to rectify in order to improve even more our services.
We make every effort to provide our guests the highest level of service I apologize for letting you feel otherwise.
Thank you once again for taking your precious time to post your review and feedback and for bringing this issue to my attention. In renewing my heartfelt apologies. I look forward to the pleasure of welcoming you back.
With kind regards,

Dear Honored Guest,
I appreciate you for the time you spent to provide such a wonderful review regarding your recent stay with us.
We really appreciate to read that you liked every aspects of your stay and were able to enjoy all our hotel has to offer at our hotel.
We make every effort to deliver exceptional guest experiences.
Positive reviews like yours will be conveyed to our team who would be happy to receive such positive feedback
It would be our pleasure to welcome you back.
With kind regards,

Dear Guest,
On behalf of our hotel, we would like to express our sincere gratitude for the time you spent to share a detailed review regarding your recent visit to our hotel.
We are grateful to know that you had a wonderful and pleasant time and you found everything to your satisfaction at the hotel.
We do our best to deliver exceptional guest experiences.
Compliments like yours will be shared with our colleagues as it keep us all very motivated in creating an amazing experience for our guests.
I look forward to the pleasure of welcoming you back.
With kind regards

MOST POPULAR OF SPECIAL REPLIES

Kindly note as explained before that smoking in our rooms is strictly prohibited and poses a serious risk and fire hazard. In order to protect the safety of our hotel, our guests and your kind self. Thank you for your understanding and we apologize for not being able to smoke without exception.

Regarding your comment about safety, we would like to point out that the hotel follows all the necessary rules in order to secure guests’ safety. So apart from the closed gates, there is also a security team that supervises the hotel day and night.

Regarding your comment about our staff behavior, please be advised that we have taken actions to improve service staff behavior by taking guest-focused service training.

Regarding your comment about the beach towels, please kindly note that at the beach there are plenty of towels and our staff is happy to provide them, even if someone wishes 2 or 3 of them.Therefore, we would like to express our gratitude in advance for your kind understanding on this matter.

Regarding your comment that your room was not ready when you arrived at hotel, do allow me to point out that at the time of your arrival, the hotel was running at high capacity and when this happens, the availability of rooms is dependent on the movement of all departing guests, which sometimes causes unavoidable delays. We really appreciate your understanding.

MOST POPULAR OF APOLOGY REPLIES

Dear Guest,
It was a great pleasure for being our guest and for writing your review for our hotel regarding your recent stay with us.
Please accept my sincere apologies for the less satisfactory experienced you faced during your latest trip with us.
May I please request you to consider the issue with the water temperature as isolated issue and please accept my sincere apologies for the regrettable shortcomings which could perhaps been avoided with better preparations and coordination on our part.
Our first priority is to provide an exceptional quality service. I apologize for letting you feel otherwise.
Thank you once again for choosing to stay with us and for bringing this issue to my attention.
I look forward to the pleasure of welcoming you back.

With kind regards,

Regarding your comment about our staff, it should be pointed out that the hotel that apart from the nice location, the organised beach, the service and the tasty food, the main reason why guests are still coming to us is the friendliness and kindness of our staff, approved from our repeater guests, coming the last years to our hotel.

We sincerely apologize for any inconvenience that was caused by our restaurant. Please rest assured that providing amazing food quality and everlasting memories to each and every guest is very important to us. I regret that your experience did not live up to your expectations.

Normally we get a lot of positive feedback for Housekeeping Department and we try our best to not only meet the needs of our Guests but to give them the most memorable experience they can have. However, We’re so sorry to hear of disappointments you had with the room cleanliness, this is certainly not how we would like you to remember your stay experience to be.

Normally we get a lot of positive feedback for Housekeeping Department and we try our best to not only meet the needs of our Guests but to give them the most memorable experience they can have. However, We’re so sorry to hear of disappointments you had with the room cleanliness, this is certainly not how we would like you to remember your stay experience to be.

MOST POPULAR OF Random REPLIES

While we appreciate that you took the time to submit a review, I believe your review was erroneously attributed to our hotel. We have searched our guest records and have no evidence of your stay.

Thank you for posting your review regarding dress code and bringing this case to our attention.

Your feedback is essential in helping us improve our services and please be assured that your comments about washing dishes have been shared with our team who continually strive to create seamless and positive experiences for our guests. 

We have well received your comments concerning the WiFi and we appreciate you taking the time to share your feedback.

We can assure you that will take your notes into analysis in order to improve the concerns that you brought to our attention.

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