Dear Guest,
We are thankful for choosing to stay with us and for posting a review.
I’m very sorry that you had left the hotel with such a negative impression following your recent stay with us.
I understand your frustration on the check in time and response at the reception desk, and I agree that the team could have done better. However on the day of your check-in, the hotel was running at almost full occupancy.
I can assure you that the team does their best to accommodate all our guests during the peak periods but sometimes the availability of rooms is dependent on the movement of our departing guests.
We do the best we can to provide our guests with the best hospitality service. I apologize for letting you feel otherwise.
We assure you we will use this feedback in order to improve even more our services.
Thank you once again for choosing to stay with us.

I look forward to the pleasure of welcoming you back.