Covid-19

Dear Guest,

First and most importantly, I would like to express my deep regrets that your future stay with us has been canceled.
Unfortunately there are some things which we are not able to control as government measures due to COVID-19. Due to our cancellation policy your reservation is non-refundable. However you can change your reservation to a future date up until December at no extra cost. To ensure the most flexibility for your next travel, we recommend that you book a refundable room so you can, therefore, amend your booking when and as needed.
We will be delighted to welcome you to our Hotel as soon as long travel restrictions are lifted.
Our team remains at your disposal for any additional assistance and information.

With kind regards,

Dear Guest,

First of all, I’m extremely sorry that your planned trip has been canceled.
Due to our cancellation policy your reservation is non-refundable. However due to COVID-19, you can change your reservation to a future date up until at no extra cost. To ensure greater flexibility for your next trip, we recommend that you make a reservation with a refundable room so that you can, therefore, modify your reservation when and as required.
We expect you soon, once all borders are open again.
It is our pleasure to be at your disposal for any assistance we might provide.

With kind regards,

Dear Guest,

First and most importantly, I would like to express my deep regrets that your future stay with us has been canceled.
We fully understand your choice to not travel at this time. Our area however has no travel ban and we ask you kindly to also understand our terms and conditions you agreed to when making the reservation.
I am at your disposal for any additional comment and to answer any questions.

With kind regards,

This is such a difficult review to read, I’m so sorry that your scheduled travel has been canceled
If you booked through an online travel agent or other third-party, you are advised to contact the original booking provider for information on their policies. Covid-19 unfortunately has affected us all in many ways.
We expect you soon, once all borders are open again.
I am at your disposal for any additional comment and to answer any questions.

Dear Guest,

I would like to express my deep regrets that your future travel has been canceled
As much we are sorry that you were not able to make your trip to our Hotel due to Covid-19, we are happy that we could assist by offering a voucher for a future stay until December. Of course there is always a chance to extend a voucher shortly before it expires. We try to be as flexible as possible, by offering a voucher instead of a cash refund, such as in your case.
I am at your disposal for any additional comment and to answer any questions.

With kind regards,