Apology replies for Arrival issues

I sincerely regret to hear that we were not able to meet your expectations during your stay and that you were not satisfied especially with the Front office department. Our first priority is to provide an exceptional quality service. I apologize for letting you feel otherwise.

I do apologize on behalf of the team here for the disappointments and challenges during your visit regarding the arrival issues that you faced. Please rest assured that your experience was “a really bad moment”. Our hotel is well- known for the exceptional serviced that is delivered to our customers, we will make sure to increase our personnel’s training hours.

We sincerely apologize for any inconvenience that was caused the arrival issues. Our highest priority is to deliver exceptional guest experiences. I regret that your experience did not live up to your expectations.

We’re so sorry to hear of disappointments you had with the Front office department, this is certainly not how we would like you to remember your stay experience to be. Please rest assured that we will make sure to increase our personnel’s training hours.

We are extremely disheartened to hear your stay fell short of your expectations concerning the Front office department. This is certainly not how we would like you to remember your stay experience to be.

I do apologize for the issues you have experienced regarding the arrival issues that you faced. We can assure you that this does not represent our standards and was an uncommon situation, we promise to hold more trainings to our staff. Our target is to provide our guests with the best hospitality service. However, it appears we fell short of our goal during your visit.

I sincerely apologize for the inconvenience you had regarding the arrival issues that you faced. We can assure you that this does not represent our standards and should not have happened.

I sincerely apologize for the inconvenience you had with the arrival issues that you faced. Please rest assured I’ve shared your feedback with the team in order to make necessary changes in required areas for maximum guest comfort. Our goal is to provide our guests with the best hospitality service. We regret that this was not your impression.

I am sorry to read about the disappointments you had with the front office department. Our goal is to provide amazing experiences and everlasting memories to each and every guest. I apologize for letting you feel otherwise.

We sincerely regret your recent disappointing experience regarding the arrival issues that you faced. We make every effort to provide “like no other” experience. I apologize if you did not have this impression.

We sincerely apologize for any inconvenience that was caused by our Front office department. Our target is to deliver exceptional guest experiences. I apologize if you did not have this impression.

I’m so sorry to hear the difficulties you experience with the Front office department. We can assure you that this was a one-time situation for us as well.

We have well received your comments concerning the arrival issues that you faced and we appreciate you taking the time to share your feedback. Our first priority is to provide amazing experiences and everlasting memories to each and every guest. I regret that we fell short of our goal.

I was truly disappointed once I have been informed by my team that we were not able to meet your expectations during your stay, especially with the Front office department. Our goal is to provide amazing experiences and everlasting memories to each and every guest. I apologize for letting you feel otherwise.

We have shared all of your concerns with the Front office department in order to make sure that this will never occur again in our property. Our target is to deliver exceptional guest experiences. I apologize if you did not have this impression.

Normally we get a lot of positive feedback for Front office Department and we try our best to not only meet the needs of our Guests but to give them the most memorable experience they can have. However, We’re so sorry to hear of disappointments you had with the arrival issues, this is certainly not how we would like you to remember your stay experience to be.

May I please request you to consider the issue with the Front office Department as isolated issue and please accept my sincere apologies for the regrettable shortcomings which could perhaps been avoided with better preparations and coordination on our part. Our first priority is to provide an exceptional quality service. I apologize for letting you feel otherwise.