Apology replies for Guest expectations

 It is regrettable to know that we were not able to meet your expectations. Please know your comments have been taken very seriously in order to improve the quality of our facilities. Our top priority is to provide our guests the highest level of service  I apologize if you did not have this impression.  

I’m particularly sorry for to see that we failed to meet your expectations. Please rest assured that we take all guest feedback into serious consideration in order to deliver the quality expected of all our guests. Our highest priority is to deliver exceptional guest experiences.  I regret that your experience did not live up to your expectations

I’m terribly sorry to learn that your guest experience was not exactly what you would have expected from us. Please rest assured that we take all guest feedback into serious consideration in order to deliver the quality expected of all our guests. Our first priority is to provide amazing experiences and everlasting memories to each and every guest. I regret that we fell short of our goal. 

 I’m extremely sorry to hear that your recent stay experience with us fell below your expectations. Please rest assured I’ve shared your feedback with the team in order to be used as an opportunity to improve our service standards and internal communication. 

I’m so sorry to know that we could not help you to meet your expectations. Please rest assured that we take all guest feedback into serious consideration in order to deliver the quality expected of all our guests.