Replies related with money

We would like to apologize for any miscommunication regarding our activities. Our guide, provided at check-in, as well as our website and mobile app, provide pricing and detailed information regarding our activities while the in-room directory offers a general summary of the various programs listed.

Regarding your comment about your credit card,it is important to note that with the right handling of our Team, we managed to speed up the process of your request regarding the refund.

Regarding your comment about Taxi charges, please note that the charges are regulated by the government and not by the hotel. Therefore, they charge our guests based on the agreed kilometer charge.

Regarding your comment about Taxi charges, please note that we cooperate with local taxis for our guests’ transportation. Taxis enter to our hotel upon request . Therefore, we would like to express our gratitude in advance for your kind understanding on this matter.

Regarding your comment about our prices, I am sorry to hear that found our drinks expensive. We do regular price checks and make an effort to maintain competitive prices compared to similar Hotels

Regarding your comment about our prices, I am sorry to hear that found our drinks expensive. The prices vary according to the ordered items. Though, this always depends on the brand ordered and the ingredient of the cocktail. So, we would like to  express our thanks in advance for your kind understanding in this matter.

Regarding your comment about our prices, we assure you that our hotel offers the same pricing policy as many other hotels in the same level, though we are sorry to know that you found our hotel overpriced.

Regarding your comment about our pricing policy, do allow me to point out that our pricing policy is in line with hotels of same level locally and globally. So, we would like to  express our thanks in advance for your kind understanding in this matter.

I am sorry to hear that found our hotel expensive, I can assure you that our pricing policy is very similar to many hotels locally and globally. So, we would like to  express our thanks in advance for your kind understanding in this matter.

Regarding your comment about our prices, only as an additional details we would like to inform you that our pricing policy is in line with hotels of similar caliber locally and globally and we receive excellent feedback from our guests about our value proposition. So, we would like to  express our thanks in advance for your kind understanding in this matter.

Regarding your comment about our prices, do allow me to point out that our pricing is comparable to similar properties in the area and we feel we provide good value given our location and extensive facilities. So, we would like to  express our thanks in advance for your kind understanding in this matter.

Your comment on some of our prices that you found high have been noted. Do allow me to point out that that our rates reflect the high standards of service provided, while they are in line with other same category hotels. We appreciate your understanding in this matter.

Regarding your comment about food prices, only as an additional details we would like to inform you, that depending of the restaurant which you would like to use, any food demand should be extra charged due to your pension type.

Regarding your comment about our pricing policy, do allow me to point out that the aim of our pricing is to deliver a strong value for money for our guests. Our hotel cannot be compared with the local restaurants and bars in the area that offer a different meal experience in another setting with other ingredients and products. We appreciate your understanding in this matter.

Regarding the comparison about our restaurant prices, kindly note that our pricing policy and operational costs are very different than those of the local restaurants in the area. We appreciate your understanding in this matter.

Regarding your comment about our prices, please allow me to comment that the experience offered in the nearby restaurants is not the same as in a five star hotel. Therefore, we cannot compare them to the quality of our restaurants. We appreciate your understanding in this matter.

Regarding your comment about our prices, I am sorry to hear that found our restaurant expensive. We assure you that our hotel offers the same pricing policy as many other hotels locally and globally.

Regarding your comment about our pricing policy, do allow me to point out that in case you arrived with more people than stated in your reservation, we possibly need to charge additional costs. Thank you for very much for your understanding in this matter.

Regarding your comment about our prices, I am sorry to hear that found our wine expensive. We will make a price check of our wine list. However, the price of the wine is based on the quality of the grapes and the entire wine process. We appreciate your understanding in this matter.

Regarding your comment about the wrong charge, it is worth mentioning that with the right handling of our Team, we managed to speed up the process of your request and as we were informed, the rebate has been completed as soon as possible.

Regarding your comment about our prices, please allow me to comment that the experience offered in the nearby restaurants is not the same as in a five star hotel. Therefore, we cannot compare them to the quality of our restaurants.

Your comment on some of our prices that you found high have been noted. Do allow me to point out that that our rates reflect the high standards of service provided, while they are in line with other same category hotels. Therefore, we would like to express our gratitude in advance for your kind understanding of this issue.

Concerning the location of your room, kindly be informed that our rooms are spread out in the hotel’s premises. In case a guest wants to be accommodated in a special location, Guest has to make a request during the reservation process. However, in case that this does not happen, and the guest is not happy with the room’s location, we are always doing our best in order to offer an alternative room.

Regarding your comments about our prices, I am sorry to hear that found our restaurant expensive. We assure you that our hotel offers the same pricing policy as many other hotels locally and globally.

Regarding your comment about the charges, we have confirmed your stay with us and would like to note that our records indicate that this billing discrepancy was resolved. Please know that we take full responsibility and apologize for any inconvenience this may have caused.