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Buffet was poor

Regarding your comment about our buffet in our restaurant, I am happy to inform you that we offer excellent quality and quantity for our extinguished clientele. Please kindly note that for our dinner buffet, we offer big variety different cold and hot delicious specialties, 5-6 different theme nights, and more. Furthermore, we offer delicious homemade pastries with a great variety, served with plenty of love by our Pastry Chef.

Matresses and pillow to hard

We have shared all of your concerns with the housekeeping department in order to make sure that this will never occur again in our property. Our target is to deliver exceptional guest experiences. I apologize if you did not have this impression.

Room was small

Regarding your comment about our room, please be advised that that we offer different categories and sizes of rooms, such as standard rooms, suites etc. All of them are accordingly to the website description or to catalogues.

Room was not ready the morning I arrived

Regarding your comment that your room was not ready when you arrived at the hotel it is important to note that we simply are unable to predict what time our Guests will check out. In the future if you wish to have a guaranteed early check in I would suggest to book the room the night before your arrival and it will be waiting for you upon your early arrival.

Staff need training

Regarding your comment about our staff, it should be pointed out that our trained staff are here to satisfy all guest needs. Our entire staff are trained according to International standards, calling for guests’ service.

Expensive Hotel

Regarding your comment about our prices, only as an additional details we would like to inform you that our pricing policy is in line with hotels of similar caliber locally and globally and we receive excellent feedback from our guests about our value proposition. So, we would like to express our thanks in advance for your kind understanding in this matter.

Not enough sunbeds

Regarding your comment about the sunbeds, please kindly note that in case of pick time, if some guests cannot find a sun bed, our staff knows where to find an empty one and bring it to the guest the faster it can. So, we would like to convey our thanks in advance for your kind understanding in this matter.

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WiFi too slow

We have noted your comments that WiFi is too slow and we have already taken the appropriate actions upgrading even more wifi speed.

Μany guests do not follow the dresscode

Thank you for posting your review regarding the dresscode and bringing this case to our attention.

Always the same music in the restaurant

We have taken note of your feedback about music in departments and we can assure you that will take your notes into consideration in order to improve even more our services

The turn down service should not be made so late

We are currently in the process of revamping the turndown experience and will take your notes into consideration.

No information on what we can do in the area

We can assure you that will take your notes into analysis in order to improve the concerns that you brought to our attention.

Mini golf should be free of charge

We have taken note of your feedback especially for the mini golf and we appreciate you taking the time to share your feedback.

More children's activities

Your feedback about the children’s activities is essential in helping us improve our services as we continually strive to create seamless and positive experiences for our guests.

More healthy food

I have shared your comments regarding the healthy food with our culinary team and we appreciate if you could drop us a short note with the dishes you would like to see at the restaurant.

Be improved washing dishes in the restaurant

Your feedback is essential in helping us improve our services and please be assured that your comments about washing dishes have been shared with our team who continually strive to create seamless and positive experiences for our guests.

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