Other Replies 

We can assure you that will take your notes into analysis in order to improve the concerns that you brought to our attention.

Dear Guest,

First and most importantly, I would like to express my deep regrets that your future stay with us has been canceled.
Unfortunately there are some things which we are not able to control as government measures due to COVID-19. Due to our cancellation policy your reservation is non-refundable. However you can change your reservation to a future date up until December at no extra cost. To ensure the most flexibility for your next travel, we recommend that you book a refundable room so you can, therefore, amend your booking when and as needed.
We will be delighted to welcome you to our Hotel as soon as long travel restrictions are lifted.
Our team remains at your disposal for any additional assistance and information.

With kind regards,

Dear Guest,

First of all, I’m extremely sorry that your planned trip has been canceled.
Due to our cancellation policy your reservation is non-refundable. However due to COVID-19, you can change your reservation to a future date up until at no extra cost. To ensure greater flexibility for your next trip, we recommend that you make a reservation with a refundable room so that you can, therefore, modify your reservation when and as required.
We expect you soon, once all borders are open again.
It is our pleasure to be at your disposal for any assistance we might provide.

With kind regards,

Dear Guest,

First and most importantly, I would like to express my deep regrets that your future stay with us has been canceled.
We fully understand your choice to not travel at this time. Our area however has no travel ban and we ask you kindly to also understand our terms and conditions you agreed to when making the reservation.
I am at your disposal for any additional comment and to answer any questions.

With kind regards,

This is such a difficult review to read, I’m so sorry that your scheduled travel has been canceled
If you booked through an online travel agent or other third-party, you are advised to contact the original booking provider for information on their policies. Covid-19 unfortunately has affected us all in many ways.
We expect you soon, once all borders are open again.
I am at your disposal for any additional comment and to answer any questions.

Dear Guest,

I would like to express my deep regrets that your future travel has been canceled
As much we are sorry that you were not able to make your trip to our Hotel due to Covid-19, we are happy that we could assist by offering a voucher for a future stay until December. Of course there is always a chance to extend a voucher shortly before it expires. We try to be as flexible as possible, by offering a voucher instead of a cash refund, such as in your case.
I am at your disposal for any additional comment and to answer any questions.

With kind regards,

Regarding your comment about taking pictures, I would like to kindly inform you that as our valuable guests are the ambassadors of this property, sharing their experiences via photography or similar communication tools are one of the most important ways of inspiring travelers. Therefore I am happy to inform you that our hotel guests are always very much welcomed to take pictures to share their experiences by taking guest privacy into consideration.

Regarding your comment that we did not allow you to enter to our premises, please kindly note that our Security Associates have followed the procedure and our policy for non-residents.

This year our concept has been changed, not same with the last years, we are trying to serve our guest different concepts with different facilities. Therefore, we would like to express our gratitude in advance for your kind understanding on this matter.

Please rest assured that your concerns on the lost item, which we regard as very serious, have been investigated by our security team and we have not been able to identify any evidence after we made the detailed investigation further to your review.

Regarding your comment about our facilities it must be noted that we are not a 5 hotel and in order to maintain our rates we do not offer additional facilities you may find in more luxurious establishments.

Regarding your comment about the laundry, we want to kindly inform you that we send our laundry outside is due to operational implications and for the better experience of our guests. The quality of the nearby laundry cannot meet our high-quality criteria.

Regarding your comment about hotel procedures, please note that during high season and with high occupancies our main priority is the safety and privacy of our guests. Thank you for your understanding.

Regarding your comment about the lost items it must be noted that we have been in constant contact with you trying to assist in any way possible and help you find your lost items. Our Security Team has followed the procedure and made all the appropriate checks, but unfortunately, we could not find anything.

Regarding your comment about road signage, please kindly note that οur hotel is not responsible for the road signage. We thank you for your comment and we will contact the local authorities to improve the existing road signage.

Regarding your comment about the online booking system, we are sorry to hear about the situation and rest assured that we have shared your comment with the relevant department who will constantly review the mechanics and processes to ensure a seamless online reservation experience.

Regarding your comment about your experience, I honestly regret to hear that our service levels did not meet your expectations. We understand how dissaponting it can be when service is delayed. I will share your recent experience with the teams, in hopes to better understand what may have happened, and to discuss how we may improve.

Regarding your comment that you felt uncomfortable, I can assure you that we place a great deal of importance on the delivery of warm and professional service that truly reflects our Hotel, regardless of where our guests come from.

Regarding your comment that you felt uncomfortable, I am sure that we did not have any bad or harassing intentions and did not mean to treat you any differently because of your cultural background. I agree that we should have handled the situation differently.

Regarding your comment that you felt uncomfortable, I would like to assure you that we do not tolerate racist behavior in any way or form. We are an international hotel which serves and accommodates a huge amount of guests from various international and ethnic backgrounds.

Regarding your comment that Bar was closed, I would like to point out that the information that the specific department did not serve was shared with all agencies and channels.

Regarding your comment that Bar was closed, I would like to point out that the operation time in Bar is well mentioned in our description that we gave you upon arrival.

Regarding your comment that you felt uncomfortable, it is important to note that our hotel is a hotel with international clientele and all nationalities are welcomed. In case if you will be uncomfortable about any of the guests behavior you should contact us directly so that we can interfere and try to assist while you are still in house.

Regarding your comment that you felt uncomfortable, we would like to inform you that our hotel is open, respects all the religions and we care about all of our members and hotel guests.

Regarding your comment that hotel didn’t pay attention after this important issue, please be advised that guest Relation pay attention with you during your stay and keep following your situation.

We are sorry about cost of hospital however when you get sick you prefer to call your insurance company and they have their own contracted hospitals and you were leaded by your insurance and unfortunately hotel can not be involved in their price policies. Your understanding is greatly appreciated.

Regarding your comment that you never met the GM, please note that as General Manager of our Hotel I am available for all our guests, either at my daily rounds or by request of a guest. I am sorry if you were not able to meet with me.

Regarding your comment about our hotel, we would like to mention that we have not received such feedback from our guests until now, as they usually praise the hotel, stating that it is more beautiful than the images.

Regarding your comment about your dissapointment with service, it must be noted that our hotel is very proud of its level of service, cleanliness and quality of product. It is regrettable to hear that you were disappointed with the service that you received during your stay.

Regarding your comment about your order, I apologize for the delay on this as sometimes there are some unexpected hold ups.

Regarding your comment about your order, it seems an internal communication breakdown was the issue – I know that this does not change what happened however I hope to goes someway to explain why it did.

I’m sorry to hear that the pillows never arrived to your room. I will be sure to follow up with our team to see what happened.

Regarding your comment about the closed restaurant I would like to mention that we offer 24-hour service that can accommodate and assist guests with any needs including in-room dining.

Regarding your comment about renovation, please be advised that the last years many renovations and investments took place. Starting with the main building, public areas, and restaurants.

Regarding your comment about renovation, I feel your comment are not entirely accurate. Over the past year we have carried out extensive refurbishment works to various areas within the hotel. Our other rooms, though not recently renovated, are clean and well maintained.

Regarding your comment about renovation, please be advised that we are currently planning further renovations for both our guest rooms and public areas to keep in line with our guests expectations.

Regarding your comment about Taxi charges, please note that the charges are regulated by the government and not by the hotel. Therefore, they charge our guests based on the agreed kilometer charge.

Regarding your comment about Taxi charges, please note that we cooperate with local taxis for our guests’ transportation. Taxis enter to our hotel upon request . Therefore, we would like to express our gratitude in advance for your kind understanding on this matter.

I understand your dissapoitment regarding the room service whilst wishing to put your baby to sleep It is a common practice to do room surprises around 21.00 as lunch time is usually the time that most guests enjoy the the beach or the main swimming pool.

Regarding your comment about our staff, it should be pointed out that the hotel has exceptional hardware and a fresh team willing to provide a true experience as we wish our guests to be happy and to act as golden “ambassadors” of our hotel

Regarding your comment about our staff, it should be pointed out that the hotel that apart from the nice location, the organised beach, the service and the tasty food, the main reason why guests are still coming to us is the friendliness and kindness of our staff, approved from our repeater guests, coming the last years to our hotel.

I sincerely apologize for the inconvenience you had regarding the elevators. We can assure you that this does not represent our standards and should not have happened. We work hard to provide an exceptional quality service.  We regret that this was not your impression and offer our apologies. 

I do apologize for the issues you have experienced regarding the elevators. We can assure you that this does not represent our standards and was an uncommon situation.

I do apologize on behalf of the team here for the disappointments and challenges during your visit regarding the elevators. Please rest assured that your experience was “a really bad moment”

Regarding your comment about check-in, I would kindly note that in our concept does not have special check –in service and accompany to the room for all guests in each arrival

Regarding your comment about check-in, I want to also kindly inform you that we do offer early check in option on our web but it is and always has been a subject to availability, which we indicate clearly on our website. We really appreciate your understanding.