Policies and procedures

Kindly note as explained before that smoking in our rooms is strictly prohibited and poses a serious risk and fire hazard. In order to protect the safety of our hotel, our guests and your kind self. Thank you for your understanding and we apologize for not being able to smoke without exception.

Regarding your comment that we did not allow you to enter to our premises, please kindly note that our Security Associates have followed the procedure and our policy for non-residents.

Regarding your comment about dress code, please note that as you may read in our website , we do have a dress code for dinner in all our restaurants. Dress code policy was also shared with all agencies and channels. Therefore, we would like to express our gratitude in advance for your kind understanding on this matter.

Regarding your comment about non-smoking floors, I want to kindly inform you that we do have separate smoking and non-smoking floors. We pride ourselves on being able to cater to everyone, regardless if they smoke or not. So, we would like to  express our thanks in advance for your kind understanding in this matter

Regarding your comment about our pets policy, please note that this is something that we are taking steps to review as we understand that fur-kids are very much an important part of the family. Therefore, we would like to express our gratitude in advance for your kind understanding of this issue.

Regarding your comment about dress code, please be informed that this is the policy of our company and we unfortunately don’t do any exception in order to respect all the clients who do apply the dress code. So, we would like to  express our thanks in advance for your kind understanding in this matter.

Regarding your comment about the plastic glasses, please kindly note that our beach bar a serve beverages in plastic and polycarbonate glasses respecting international safety standards ,in order to avoid guest injuries by a chipped glass or stepping bare foot on a piece of a broken plate. Therefore, we would like to express our gratitude in advance for your kind understanding on this matter.

Regarding your comment about our parking policy and car damage , I would kindly like to note that our hotel are not subject to any surveillance obligation and any custody of the vehicles parked within the hotel and that therefore our hotel is not liable for any damage caused by third parties, in absence of witness. Therefore, we would like to express our gratitude in advance for your kind understanding on this matter.

Regarding your comment about your credit card, please note that our hotel follows the same policy as many other hotels in the world.

Regarding your comment about your credit card, we want to kindly inform you that even though we did everything we could (sent email and called the bank) and we were more than happy to assist you in any way possible, it is up to each bank policy the time period the credit card will be refunded.

Regarding your comment about food delivery, only as an additional details we would like to inform you that there’s 24-hour Room Service for guests who want to dine in their rooms. Thank you for your understanding.

Regarding your comment that we did not allow you to visit the hotel, only as an additional details we would like to inform you that during large-scale events we do keep very strict security protocols which limit us to only allow hotel guests into the hotel. I assure you this is for the safety and security of our guests and our employees. We appreciate your understanding in this matter.

Regarding your comment about your things that you want to keep it in our freezers, please understand that safety is very important to us. As we store food in our freezers, we do not store anything else with it due to health and safety reasons.We appreciate your understanding in this matter.

Regarding your comment why we let the guest having dinner with short trousers, it should be pointed out that our staff does not want to get into arguments with our guests, as we think our job is to provide service. So, we would like to convey our thanks in advance for your kind understanding in this matter.

Regarding your comment about our dress code policy, I am sorry that you felt that way and we will take a closer look at the procedures in the future for this

Regarding your comment about photo shooting, I would like to kindly inform you that as a hotel procedure we are able to allow the photo shooting of the couples who has a wedding organization at our hotel.