Replies related to Staff

Regarding your comment that you felt uncomfortable, I can assure you that we place a great deal of importance on the delivery of warm and professional service that truly reflects our Hotel, regardless of where our guests come from.

Regarding your comment that you felt uncomfortable, I would like to assure you that we do not tolerate racist behavior in any way or form. We are an international hotel which serves and accommodates a huge amount of guests from various international and ethnic backgrounds.

Regarding your comment that you felt uncomfortable, I am sure that we did not have any bad or harassing intentions and did not mean to treat you any differently because of your cultural background. I agree that we should have handled the situation differently.

Regarding your comment about our staff, please allow me not to accept your notice about thieving staff. A room maid has nothing to win taking your staff from the room; most probably it has been taken by mistake.

Regarding your comment about our staff, We make efforts to be better every year and we have invested many hours to train our personnel. 

Regarding your comment about our staff, only as an additional details we would like to inform you that Foreign language limitations might create communication barriers between guests and staff, who out of a fear for a mistake, might hold a defensive approach.

Regarding your comment about our staff, it should be pointed out that we invest in training on the job in conjunction with theoretical scenarios and pride ourselves on the methods applied.

Regarding your comment about our staff, it should be pointed out that extensive trainings are taking place throughout the year to ensure that we analyze in full the “do’s” and “don’ts” and follow standard operating procedures.

Regarding your comment about our staff, I’m sorry but I disagree with you on this. They work incredibly hard, often in difficult circumstances.

Regarding your comment about our staff behavior, please be advised that we have spoken to our staff to be more sensitive when they make a “joke” with our guests. It should be mentioned that our staff member had no bad intentions, just wanted to “break the ice”

Regarding your comment about our staff, it should be pointed out that our personnel is recruited on the base of a previous hotel experience and via their educational knowledge in conjunction with their past career path, aim to offer outstanding service.

Regarding your comment about our staff, it should be pointed out that we spend annually a significant monetary stake on personalized service and guest satisfaction training courses, approved by the guest satisfaction numerous awards we have received.

Regarding your comment about our staff, it should be pointed out that our trained staff are here to satisfy all guest needs. Our entire staff are trained according to International standards, calling for guests’ service.

Regarding your comment about our staff, it should be pointed out that the hotel has exceptional hardware and a fresh team willing to provide a true experience as we wish our guests to be happy and to act as golden “ambassadors” of our hotel

Regarding your comment about our staff, it should be pointed out that the hotel that apart from the nice location, the organised beach, the service and the tasty food, the main reason why guests are still coming to us is the friendliness and kindness of our staff, approved from our repeater guests, coming the last years to our hotel.

Regarding your comment why we let the guest having dinner with short trousers, it should be pointed out that our staff does not want to get into arguments with our guests, as we think our job is to provide service. So, we would like to convey our thanks in advance for your kind understanding in this matter.

Regarding your comment about our staff behavior, please be advised that we have taken actions to improve service staff behavior by taking guest-focused service training.

Regarding your comment about our staff, it should be pointed out that we pride ourselves on the customer service that our professionally trained staff provides as we are consistently applauded for our service.

Regarding your comment about check-in, I understand your dissapointment on the check in time and response at the reception desk, and I agree that the team could have done better. Only as an additional details i would like to inform you, on the day of your check-in, the hotel was running at almost full occupancy, without this being an excuse of course