Apology replies for Service failures

We’re so sorry to hear of disappointments you had with our service, this is certainly not how we would like you to remember your stay experience to be. Please rest assured that we will make sure to increase our personnel’s training hours.

We are extremely disheartened to hear your stay fell short of your expectations concerning the Front office department. This is certainly not how we would like you to remember your stay experience to be.

I was truly disappointed once I have been informed by my team that we were not able to meet your expectations during your stay, especially with the Front office department. Our goal is to provide amazing experiences and everlasting memories to each and every guest. I apologize for letting you feel otherwise.

We have shared all of your concerns with the concerned department heads in order to make sure that this will never occur again in our property. Our target is to deliver exceptional guest experiences. I apologize if you did not have this impression.

Normally we get a lot of positive feedback for Level of service and we try our best to not only meet the needs of our Guests but to give them the most memorable experience they can have. However, We’re so sorry to hear of disappointments you had, this is certainly not how we would like you to remember your stay experience to be.

May I please request you to consider the issue with our service as isolated issue and please accept my sincere apologies for the regrettable shortcomings which could perhaps been avoided with better preparations and coordination on our part. Our first priority is to provide an exceptional quality service. I apologize for letting you feel otherwise.

I sincerely regret to hear that we were not able to meet your expectations during your stay and that you were not satisfied with our service. Our first priority is to provide an exceptional quality service. I apologize for letting you feel otherwise.

We have well received your comments concerning the issues that you faced and we appreciate you taking the time to share your feedback. Our first priority is to provide amazing experiences and everlasting memories to each and every guest. I regret that we fell short of our goal.

I’m so sorry to hear the difficulties you experience with the our service. We can assure you that this was a one-time situation for us as well.

We sincerely apologize for the less satisfactory experienced you faced. Our target is to deliver exceptional guest experiences. I apologize if you did not have this impression.

We sincerely regret your recent disappointing experience regarding the issues that you faced. We make every effort to provide “like no other” experience. I apologize if you did not have this impression.

I am sorry to read about the disappointments you had with the issues that you faced. Our goal is to provide amazing experiences and everlasting memories to each and every guest. I apologize for letting you feel otherwise.

I sincerely apologize for the inconvenience you had with the issues that you faced. Please rest assured I’ve shared your feedback with the team in order to make necessary changes in required areas for maximum guest comfort. Our goal is to provide our guests with the best hospitality service. We regret that this was not your impression.

I do apologize for not being able to provide you with the level of service that our hotel is well known for. We can assure you that this does not represent our standards and was an uncommon situation, we promise to hold more trainings to our staff. Our target is to provide our guests with the best hospitality service. However, it appears we fell short of our goal during your visit.

I sincerely apologize for the inconvenience you had regarding the issues that you faced. We can assure you that this does not represent our standards and should not have happened.

I do apologize on behalf of the team here for the disappointments and challenges during your visit we may have caused you. Please rest assured that your experience was “a really bad moment”. Our hotel is well- known for the exceptional serviced that is delivered to our customers, we will make sure to increase our personnel’s training hours.