Regarding your comment about the laundry, we want to kindly inform you that we send our laundry outside is due to operational implications and for the better experience of our guests. The quality of the nearby laundry cannot meet our high-quality criteria.
Regarding your comment about your experience, I honestly regret to hear that our service levels did not meet your expectations. We understand how dissaponting it can be when service is delayed. I will share your recent experience with the teams, in hopes to better understand what may have happened, and to discuss how we may improve.
Regarding your comment that you felt uncomfortable, I can assure you that we place a great deal of importance on the delivery of warm and professional service that truly reflects our Hotel, regardless of where our guests come from.
Regarding your comment that you felt uncomfortable, I am sure that we did not have any bad or harassing intentions and did not mean to treat you any differently because of your cultural background. I agree that we should have handled the situation differently.
Regarding your comment about your dissapointment with service, it must be noted that our hotel is very proud of its level of service, cleanliness and quality of product. It is regrettable to hear that you were disappointed with the service that you received during your stay.
Regarding your comment about your order, I apologize for the delay on this as sometimes there are some unexpected hold ups.
Regarding your comment about your order, it seems an internal communication breakdown was the issue – I know that this does not change what happened however I hope to goes someway to explain why it did.
I’m sorry to hear that the pillows never arrived to your room. I will be sure to follow up with our team to see what happened.
Regarding your comment about our staff, it should be pointed out that the hotel has exceptional hardware and a fresh team willing to provide a true experience as we wish our guests to be happy and to act as golden “ambassadors” of our hotel
Regarding your comment about our staff, it should be pointed out that the hotel that apart from the nice location, the organised beach, the service and the tasty food, the main reason why guests are still coming to us is the friendliness and kindness of our staff, approved from our repeater guests, coming the last years to our hotel.
I understand your dissapoitment regarding the room service whilst wishing to put your baby to sleep It is a common practice to do room surprises around 21.00 as lunch time is usually the time that most guests enjoy the the beach or the main swimming pool.
Regarding your comment about check-in, I would kindly note that in our concept does not have special check –in service and accompany to the room for all guests in each arrival