Replies for food and beverage

This year our concept has been changed, not same with the last years, we are trying to serve our guest different concepts with different facilities. Therefore, we would like to express our gratitude in advance for your kind understanding on this matter.

Regarding your comment about the online booking system, we are sorry to hear about the situation and rest assured that we have shared your comment with the relevant department who will constantly review the mechanics and processes to ensure a seamless online reservation experience.

Regarding your comment about the operation time of the restaurant it must be noted that the operation time for our departments is indeed well mentioned in our description that we gave you upon arrival.

Regarding your comment about your order, I apologize for the delay on this as sometimes there are some unexpected hold ups.

Regarding your comment about your order, it seems an internal communication breakdown was the issue – I know that this does not change what happened however I hope to goes someway to explain why it did.

Regarding your comment about our buffet in our restaurant, I am happy to inform you that we offer excellent quality and quantity for our extinguished clientele. Please kindly note that for our dinner buffet, we offer big variety different cold and hot delicious specialties, 5-6 different theme nights, and more. Furthermore, we offer delicious homemade pastries with a great variety, served with plenty of love by our Pastry Chef.

Regarding your comment about slow service, it should be pointed out that we cater to well-known celebrities and high-profile guests, but the beauty of our service is everyone is treated equally as nicely.

Regarding your comment about our breakfast, I have shared your comment with our culinary team and we appreciate if you could drop us a short note with the dishes you would like to see at breakfast.

Regarding your comment about the closed restaurant I would like to mention that we offer 24-hour service that can accommodate and assist guests with any needs including in-room dining.

Regarding your health issue that came up, we have informed our Hygiene Manager who made the appropriate tests in all our outlets. Please note that we follow strictly the HACCP regulations. I am very sorry to know of your dissatisfaction with your experience.

Regarding your comment about our food, respectfully let me disagree. Please note that our Hotel offers restaurants with international and local cuisine, able to satisfy each guest needs, proven by the number of positive guest feedback regarding food.

Regarding your comment about our restaurants’ operation, please allow me to inform you that some of the hotel’s restaurants are Third Party operated and the Hotel Management has no control over their opening and closing hours/ season. I assure you though that I will pass your valuable comment to the relevant departments.

Regarding your comment about our departments operation, please allow me to inform you that in our website is mentioned that some of the services and facilities operate on a seasonal basis. However we will make a note and change the operating period of these facilities.

I was sorry to learn of your disappointment about breakfast, since we receive many positive comment for both quality and variety of offer, however we are always grateful for constructive feedback. 

Regarding your comment about restaurant reservation, it should be pointed out that our restaurant is popular and can get crowded on the weekends and I really apologize that we did not manage to get a table at your restaurant of choice. Therefore, we would like to express our gratitude in advance for your kind understanding of this issue.

Regarding your comment about our restaurant, please be advised that our traditional restaurant uses premium ingredients to give guests an authentic experience. However, we have noted on your feedback and will look into it in the future. 

Regarding your comment about temperature of the food it should be pointed out that our Food and Beverage Processing and Serving management system , ensures a food service temperature of 70 degrees. Naturally in a buffet restaurant as soon as food is served, guests should proceed with their meal, as unnecessary delay may cause the plate to get cold.

Whilst it is our aim to cater to all tastes and cultures, it appears that we failed in every way during your stay.

We are sorry to read that you weren’t satisfied with the food selection in our restaurant. Do allow me to point out that our buffet restaurant offers, on daily basis, a different themed menu. I will make sure to pass your feedback to our Executive Chef.

Regarding the A’ la Carte restaurants we want to kindly inform you that our restaurants have a specific number of capacity and the hotel is generally fully booked that’s why we are trying to help and provide all of our guests to give them a chance to have an experience to eat in our a’ la carte restaurants. Thank you for your understanding.

Regarding your comment about food prices, only as an additional details we would like to inform you, that depending of the restaurant which you would like to use, any food demand should be extra charged due to your pension type.

We totally respect your view regarding the cost regarding nearby restaurants but not comparable to the high standard of food variety and service provided from our hotel.I apologize if you did not have this impression.

Regarding your comment about our pricing policy, do allow me to point out that the aim of our pricing is to deliver a strong value for money for our guests. Our hotel cannot be compared with the local restaurants and bars in the area that offer a different meal experience in another setting with other ingredients and products. We appreciate your understanding in this matter.

Regarding the comparison about our restaurant prices, kindly note that our pricing policy and operational costs are very different than those of the local restaurants in the area. We appreciate your understanding in this matter.

Regarding your comment about our prices, please allow me to comment that the experience offered in the nearby restaurants is not the same as in a five star hotel. Therefore, we cannot compare them to the quality of our restaurants. We appreciate your understanding in this matter.

Regarding your comment about our prices, please allow me to comment that the experience offered in the nearby restaurants is not the same as in a five star hotel. Therefore, we cannot compare them to the quality of our restaurants.

Regarding your comments about our prices, I am sorry to hear that found our restaurant expensive. We assure you that our hotel offers the same pricing policy as many other hotels locally and globally.