Dear Guest,
It was a great pleasure for being our guest and for writing your review for our hotel regarding your recent stay with us.
Please accept my sincere apologies for the less satisfactory experienced you faced during your latest trip with us.
May I please request you to consider the issue with the water temperature as isolated issue and please accept my sincere apologies for the regrettable shortcomings which could perhaps been avoided with better preparations and coordination on our part.
Our first priority is to provide an exceptional quality service. I apologize for letting you feel otherwise.
Thank you once again for choosing to stay with us and for bringing this issue to my attention.
I look forward to the pleasure of welcoming you back.

With kind regards,