Dear Guest,
Thank you so much for choosing us for your holiday and for reviewing our property regarding your recent stay with us.
Please accept our deepest apologies for the less satisfactory experienced you faced.
I’m very sorry to hear that we could not met your expectations during your recent stay with us.
I have personally considered your comments regarding this inconvenience . I regret that your experience did not live up to your expectations. Kindly be informed that we do take detailed feedback such as yours seriously and take measures as this is our best resource to make necessary changes in required areas for maximum guest comfort.
We are doing everything we can to provide our guests with the best hospitality service. I apologize for letting you feel otherwise.
Thank you again for taking the time to post a review and allowing us the opportunity to identify areas of our service standards that may need enhancing. In renewing my sincere apologies.

I look forward to the pleasure of welcoming you back.
With kind regards,