Dear Guest,
Please let me thank you for taking the time and effort to post your comments of your recent stay with us.
We are incredibly disappointed to learn that you did not feel attended enough during your recent holiday with us.
Please rest assured that we do take detailed feedback such as yours seriously and take measures in hopes to make sure that this will never occur again in our property.
We do everything possible to provide amazing experiences and everlasting memories to each and every guest However, it appears we fell short of our goal during your visit
Thank you again for the time you spent to sharing this reviews with us for helping us developing the standards our valuable guests expect from us. In renewing my sincere apologies.

We hope that you will consider visiting us again in future.
With kind regards,