Dear Guest,
I would like to thank you for choosing to stay with us for your holiday and for posting a review further to your stay with us.
I wanted to tell you I’m sorry for the inconveniences you experience.
I’m extremely sorry to know that you were displeased with these aspects of your stay and appreciate the honest feedback.
This is certainly not how we would like you to remember your stay experience to be. Kindly be informed that these concerns have been brought up and discussed with our team and we will work to rectify in order to improve even more our services.
We make every effort to provide our guests the highest level of service I apologize for letting you feel otherwise.
Thank you once again for taking your precious time to post your review and feedback and for bringing this issue to my attention. In renewing my heartfelt apologies. I look forward to the pleasure of welcoming you back.
With kind regards,